Privacy and Cookie Policy

This privacy policy sets out how Doitwiser.co.uk uses and protects any information that you give Doitwiser.co.uk when you use this website. Doitwiser.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Doitwiser.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

You can be confident that your information is secure when you share it with us and that we comply fully with the laws and regulations set out by the GDPR and previous data protection act.
If you wish to contact us, you may do so by calling (0122) 396-7588, or writing to us to the e-mail address help@doitwiser.co.uk where we handle requests for additional information about our services, such as our privacy practices and personal data protection.

What we collect?

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Payment information – If you place an order with us online or over the telephone we will be required to process your payment details to complete your order. All data processed by us on our website are secured by 256-bit SSL encryption, one of the highest levels of protection available for ecommerce websites.
We provide the option to save your card details for future use, and if you choose to do so, we only hold a tokenized reference and not the card details in our system. Card details are held by the third-party payment providers Stripe.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do not sell or share your data with any other third party for marketing purposes.

To process an order you place with us, we will need to share your name and address data with suppliers and couriers who ship your order to you.

To prevent fraudulent payments, we may check billing details with our payment provider.

Your rights

  • The right to be informed: You have a right to be told what personal data we hold about you and how it is used (contained in this privacy policy).

  • The right to access: You have the right to view the personal data we hold about you. This can be found in the ‘my account’ section of the website if you have created an account. If you don’t have an account, we will not hold your personal data.

  • The right to rectification: If the data we hold is incorrect or incomplete, you can request that we correct it.

  • The right to erasure: You have a right to request that the data we store about you is erased unless this conflicts with our legal obligations. (please note; Some data may be retained to add you to a suppression list)

  • The right to restrict processing: You can object to some of the ways we process your data (we have listed instructions above on how to request this).

  • The right to portability: you can request that we give you the data we hold (that was provided by you) in a structured format so it can be moved to another system.

  • The right to object: You have the right to object to the processing of personal data

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at help@doitwiser.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to help@doitwiser.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

What are and how we use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What different types of cookies are there and what do they do?

There are various types of cookies that function differently to one another. Cookies also only remain on your computer for a set amount of time and carry no personal information at all. Here is a little more detail on the different types of cookies, and what they do:

Session cookies: these cookies only last for a small amount of time and expire once you have closed your internet browser.

How we use session cookies?

Our website uses various session cookies to help you to navigate through the different pages of our website and to pay for your order securely. We also use them to remember your preferences, such as products that you have added to your basket or recently viewed. These cookies help you to use our website successfully and place your order with us.

Persistent cookies: these are cookies exist between browser sessions (when you close your internet browser and open a new one later on). Persistent cookies each have a set expiry date and last a little longer than session cookies.

What are first and third party cookies?

First party cookies: are the ones that are created and used by the website you are on.

Third party cookies: are those that have been created by one website but also used by another.

How we use third party cookies?

Website interactions: When you visit our website we monitor the pages that you visit and how you interact with them so we can make sure that things are running smoothly and also to make things work better.

Shopping engines: When you visit an internet shopping engine or price comparison website, a third party cookie is created on your computer to let us know where you came from and which products you clicked.

Google AdSense: we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

Google analytics: Used for website usage analysis and is able to generate pseudonyms for user profiles.

reCAPTCHA: We use reCAPTCHA, the reCAPTCHA API works by collecting hardware and software information, such as device and application data and the results of integrity checks, and sending that data to Google for analysis. For users in the European Union, you and your API client(s) must comply with the EU User Consent Policy

Social cookies: Some third party cookies are created by social networks on our website such as add this, Google +, Stumbleupon, Twitter and Facebook so that you may use their social plug ins and share our website with your friends.

Cookies on Doitwiser.co.uk

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.