Warranty & Free Returns

 

Defective Items & Free Returns

 

You can return your defective cartridges for warranty exchange up to 1 year after the purchase date. All you need to do is send an email to help@doitwiser.co.uk and ask for a return, please include your order number.


We will provide an RMA # and instructions to return the items. Our warehouse will receive and inspect your return, usually within 72 hours after received. Return shipping for defective items is free of charge.
 


Incorrect Shipping Address

 

We don’t assume responsibility for orders with incorrect shipping addresses. Orders with an incorrect shipping address may be re-routed by the carrier or returned to us as undeliverable. If a shipment is re-routed, the carrier will charge a fee of £10.00 that will be transferred to the customer.

 

Order Mistakes

 

You can return your cartridges for up to 14 days after the purchase date. After 14 days, you can return them and a 20% restocking fee will be applied.


If you have any questions about compatibility with your printer we ask you to please contact us before placing an order to verify that you are ordering the right items. Customers will be responsible for return shipping charges.

 

For your return to be accepted the following conditions must be met:

(i) the product must be on its original estate,

(ii) the original box and its components must be present

(iii) items must not have been disassembled or tampered with.

 

Unretrieved Packages

 

If for any reason you are unable to retrieve your package from our shipper and it is returned to us, we will refund your payment and a 20% restocking fee will be applied. Buyers may opt to have the packaged re-delivered but will be responsible for shipping charges.

 

International Orders

 

International buyers will be responsible for return shipping chargers. We will apply warranty upon return of items. Please ensure product compatibility in your country. VAT can be refunded for EU companies and exports.

 

Further Questions? please email help@doitwiser.co.uk